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SUDRABA NAMS Online Store Terms of Use
Approval date: 25 June 2025
1. GENERAL PROVISIONS
1.1 Limited liability company “SUDRABA NAMS”, unified registration number 40003902590, legal address: Matīsa Street 52A – 2, Riga, LV-1009 (hereinafter – SUDRABA NAMS), sells jewellery produced at the SUDRABA NAMS facility and by other manufacturers (hereinafter – Goods) and provides the services available in the online store (hereinafter – Website).
1.2 To visit the Website or make purchases, please familiarise yourself with these Terms of Use, the Privacy Policy published on the Website, and the Delivery and Return Policy.
1.3 If a customer who, under the laws of the Republic of Latvia, is considered a consumer (a natural person who expresses a wish to purchase, purchases or might purchase or use a good or service for purposes not related to their economic or professional activity) (hereinafter – Consumer) buys Goods or services offered on the Website, such agreement to purchase a Good or receive a service is deemed a distance contract within the meaning of the Consumer Rights Protection Law and Cabinet Regulation No. 255 of 20 May 2014 “Regulations on Distance Contracts”.
1.4 These terms provide information about the distance contract concluded between the Consumer and SUDRABA NAMS and govern the use of the Website and its content.
1.5 SUDRABA NAMS reserves the right to amend these terms at any time by publishing the relevant changes on the Website and indicating the date of the last update.
1.6 It is the responsibility of every Website visitor to review the Terms of Use independently. Use of the Website constitutes acceptance of these terms.
2. PERSONAL DATA PROTECTION
2.1 When processing personal data, SUDRABA NAMS safeguards the privacy and protection of every data subject in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, and other applicable data-protection legislation.
2.2 Payments are processed by a payment platform; therefore, SUDRABA NAMS transfers the personal data necessary for payment execution to the platform owner Maksekeskus AS.
2.3 Information on how SUDRABA NAMS processes Consumer data can be found in the Privacy Policy and the Cookie Policy.
3. PRICES OF GOODS AND SERVICES
3.1 All prices on the Website are quoted in euros (EUR).
3.2 For orders delivered within Latvia, applicable taxes (VAT) are included in the prices of Goods and services shown on the Website. For orders delivered outside Latvia, the VAT rate of the destination country will apply.
3.3 The Consumer acknowledges that the price indicated for a product made to individual order may vary slightly depending on the product’s size and finishing details.
3.4 SUDRABA NAMS reserves the right to change the prices of Goods and services on the Website at any time without prior notice to customers.
4. PAYMENT PROCEDURE
4.1 Goods or services purchased on the Website can be paid for by bank transfer via internet banking, payment cards, Google Pay, or Apple Pay. Please note that purchases on the Website cannot be paid for with a SUDRABA NAMS gift card. Available payment methods and accepted cards are listed on the Website.
4.2 Payments are processed by the MakeCommerce payment platform. The personal data necessary for payment execution are transferred to the platform owner Maksekeskus AS Latvian branch.
4.3 SUDRABA NAMS does not store customers’ payment card data or other payment instrument information.
4.4 Technical security of payments is ensured by an SSL (Let's Encrypt SSL Certificate) certificate, which guarantees that payment information is protected against interception or manipulation.
5. DELIVERY OF GOODS
5.1 Delivery begins only after the Goods have been paid for. The Goods are delivered to the Omniva or Latvijas Pasts parcel locker specified by the customer or, at the customer’s choice, handed over to the customer at the SUDRABA NAMS store.
5.2 Collection at the SUDRABA NAMS store is free of charge. If delivery of Goods is carried out using Omniva services, the Goods are dispatched to the parcel locker chosen by the customer within 3–10 business days from the date the order is received, unless a different delivery time is indicated for the chosen Goods at checkout. The delivery cost is 3 EUR. The current delivery costs are visible during checkout. The customer covers the delivery costs at their own expense when placing the order.
5.3 When filling in the delivery address, a telephone number and e-mail address must be provided so the courier company can contact the recipient. An incorrect phone number or e-mail address may cause delivery delays.
6. RETURN OF GOODS
6.1 When concluding a distance contract, i.e. making a purchase on the Website, the Consumer has the right to exercise the right of withdrawal and unilaterally cancel the purchase contract (hereinafter “distance contract”) within 14 calendar days of receiving the Goods, without giving any reason.
6.2 The Consumer’s right of withdrawal is limited if the Goods are purchased on a special individual order or are exclusive and expensive.
6.3 The withdrawal period ends 14 days after the day the Goods are received.
6.4 To exercise the right of withdrawal, the Consumer must inform SUDRABA NAMS of the decision to withdraw by completing the withdrawal form and submitting it together with a copy of the purchase document to SUDRABA NAMS in one of the following ways: a) at the SUDRABA NAMS store, Matīsa iela 52A – 2, Riga, LV-1009; b) by e-mail: veikals@sudrabanams.lv .
6.5 The Goods must be returned to the SUDRABA NAMS store or sent to its legal address (Matīsa iela 52A – 2, Riga, LV-1009) no later than 14 days after notifying SUDRABA NAMS of the decision to withdraw. The deadline is met if the Goods are sent back before the 14-day period expires. The Consumer notes that the direct costs of returning the Goods are borne by the Consumer and are not reimbursed by SUDRABA NAMS.
6.6 The Consumer is responsible for any decrease in the value of the Goods if they have been used for purposes other than checking their nature, characteristics and functioning. Depreciation corresponds to the extent that reduces the Goods’ value and their future resale potential.
6.7 If the Consumer exercises the right of withdrawal, SUDRABA NAMS will refund the purchase price and the delivery fee as soon as possible, but no later than 14 calendar days after the returned Goods are received and their quality checked, using the same bank account from which the purchase was paid. If the Goods were purchased with a SUDRABA NAMS gift card, the refund will be issued as a SUDRABA NAMS gift card for the Consumer’s next purchase.
7. WARRANTY
7.1 SUDRABA NAMS cares about product quality. You have the right to contact SUDRABA NAMS about Goods that do not conform to the distance contract at any time (Lifetime warranty) from the date of purchase. For Goods with coatings, the warranty period is 2 years from the date of purchase.
7.2 If the purchased Goods do not conform to the contract, the customer has the right to request SUDRABA NAMS to eliminate the non-conformity or replace the Goods, unless this is impossible, disproportionate, or would entail costs for SUDRABA NAMS that are disproportionate compared with another solution.
7.3 SUDRABA NAMS will replace or repair the Goods free of charge, taking into account the nature of the Goods and their intended use. The repair time is determined individually in each case, depending on the nature of the defect.
7.4 Goods whose size has been adjusted are not exchanged, except when a hidden manufacturing defect is discovered that cannot be remedied by repair. Warranty repairs are carried out by SUDRABA NAMS. For specific brands, warranty repairs are performed by the manufacturer.
7.5 Warranty repairs are not performed if:
7.5.1 the Goods are damaged;
7.5.2 the rules for use and care of the Goods have not been followed;
7.5.3 a Good purchased from SUDRABA NAMS has been repaired or its original design altered by another craftsman who is not a jeweller of the SUDRABA NAMS workshop.
7.6 In the event of a Consumer claim, the purchase contract is not cancelled and money is not refunded for Goods that have been intentionally or negligently damaged (exposed to chemicals, open flame, high temperature, sharp objects, etc.), or if the rules for use and care have been violated, or the Goods have been used incorrectly or contrary to their intended purpose.
8. SUDRABA NAMS CUSTOMER ACCOUNT
8.1 While visiting the Website, a customer may register a personal account. Any natural person who is at least 18 years old at the time of registration can create an account. To register, you must provide personal data and use one of the offered authentication tools.
8.2 To learn how SUDRABA NAMS processes account data, please read the Privacy Policy.
8.3 The SUDRABA NAMS account shows your order history and wish list. If you choose to delete the account created on the Website, the stored information about your purchase history cannot be restored.
9. INTELLECTUAL PROPERTY
9.1 All information and content available on the Website, including but not limited to trademarks, logos, text, graphic symbols, button icons, images, sound clips, data compilations and software, are the property of SUDRABA NAMS or its partners and are protected by intellectual-property laws. Without the written permission of SUDRABA NAMS, use of SUDRABA NAMS-owned trademarks in any way, for any purpose, is not allowed except where expressly permitted by law.
10. DISPUTE RESOLUTION
10.1 If a dispute arises regarding use of the Website, all rights and obligations set out in these Terms, as well as all actions performed within their framework, are governed by the laws in force in the Republic of Latvia.
10.2 The parties will resolve any disputes that in any way relate to visiting the Website or arise in connection with the performance, interpretation or termination of the distance contract through mutual negotiations.
10.3 If the parties cannot resolve the dispute through negotiations, either party has the right to apply to a court of the Republic of Latvia.